Direct-Booking FAQ

Yes. You're booking the exact same home you'd find on Airbnb or Vrbo, operated by the same local team — just without the platform's added fees. And instead of an anonymous inbox, you get a real person to talk to before, during, and after your stay. Payments are handled securely by Stripe (more on that below).

Yes. Our homes are licensed short-term rentals where required, operated by Soundview Partners. You're booking with a real local team, not an anonymous listing.

No. The price you see at checkout is the price you pay — accommodation, cleaning, and taxes included. Because you're booking direct, you skip the guest service fees that Airbnb and Vrbo add (often 9–18%).

When you book through Airbnb or Vrbo, the platform adds its own service fees on top of our rates. Booking direct cuts the platform out, so we can offer the same home, the same dates, and the same hospitality for less.

Yes — every review on this site comes from a verified guest stay at these same homes on Airbnb, Vrbo, or Booking.com. We pull them from those platforms and display them as written.

Yes. Booking direct already skips the 9–18% platform service fee, our optional nonrefundable rate takes a further discount off your stay, and we occasionally share coupon codes with guests on our email list — you can apply a code when you check your price.

All payments are handled through Stripe with bank-level encryption. We never see or store your full card number. Your card is securely saved and charged according to the payment schedule shown at checkout.

Half of your total is charged when you book, and the remaining half is charged automatically two weeks before check-in — both to the card you saved securely with Stripe. If your check-in is less than two weeks away, the full amount is charged when you book. The exact amounts and dates are shown at checkout before you confirm.

Each home shows its cancellation policy at the time of booking. Standard reservations follow that policy; if you choose our optional nonrefundable rate (for a discount), that booking can't be cancelled or refunded. Always review the policy shown before you confirm.

Just get in touch and we'll do our best to accommodate changes, subject to availability and the cancellation policy for your booking. The sooner you reach out, the more we can usually do.

We're adding the option to purchase travel protection during checkout so you can book with extra peace of mind. If you'd like coverage in the meantime, reach out and we'll point you in the right direction.

Check-in is at 4:00 PM and checkout is at 10:00 AM at all of our homes. Every home offers self check-in, available 24/7 — so late arrivals are never a problem.

For privacy and security, the exact address is shared after your reservation is confirmed, along with check-in instructions, ahead of your arrival. Every home offers self check-in, available 24/7.

Every home comes with fast wifi, a full kitchen (cookware, dishes, coffee maker and coffee), bed linens and towels, washer and dryer, TVs, toiletries and a hair dryer, and outdoor space with seating, a BBQ grill, and a fire pit — plus family touches like board games and a high chair. Each home's page lists its full amenities.

Often, yes — it depends on the calendar around your stay. Reach out once you've booked and we'll do our best to accommodate. With self check-in, timing stays flexible on arrival day.

You'll have a direct line to us. We're a small, hands-on team and we genuinely care about your stay — reach out anytime with questions, early check-in requests, or anything that comes up, and we'll help as quickly as we can.

Yes — all of our homes are pet friendly. Add your pets (up to 3) when you select dates and guests, and your price will update automatically — any pet fee is shown before you confirm.

Yes — the guest making the reservation must be at least 21 years old.

No. Our homes are for overnight stays, not events — gatherings beyond your registered guest count aren't permitted. If you have questions about a family get-together during your stay, just ask us first.

All homes have exterior security cameras for everyone's safety. There are never cameras or recording devices inside the home.

We collect only what's needed to manage your booking — your name, email, phone, stay dates, and payment details — and we use your contact information to reach you about your reservation. See our Privacy Policy for the full details. Marketing emails are optional and you can opt out anytime.