Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions (the “Terms”) govern direct bookings made through this website, which is operated by Soundview Partners (“Soundview,” “we,” “us,” or “the host”). By selecting a property, completing a reservation, and submitting payment, you (“the guest”) confirm that you are at least 18 years old and agree to be bound by these Terms, the house rules for your property, the cancellation policy shown at booking, and the rental agreement described in Section 4. If you book on behalf of others, you accept these Terms for every member of your party and are responsible for their compliance.

2. Bookings and reservations

A reservation is confirmed only once you receive a booking confirmation from us. Rates, fees, taxes, availability, and the applicable cancellation policy are those displayed on the listing and quote at the time of booking. We make reasonable efforts to keep pricing and availability accurate, but we reserve the right to decline or cancel a reservation in the event of an obvious pricing error, a double-booking, suspected fraud, or a violation of these Terms, in which case you will receive a full refund of amounts paid.

3. Payment

Payments are processed securely through our payment provider, Stripe. The amount due, and any payment schedule (for example, a deposit at booking with the balance collected before arrival), are shown at checkout and form part of your agreement with us. Prices are quoted in U.S. dollars and include applicable taxes and fees as itemized in your total. You authorize us to charge the payment method on file according to the schedule presented at booking.

4. Guest App, rental agreement, and guidebook

After your reservation is confirmed, we will send a link to our Guest App in your confirmation email. Through the Guest App you will access your property guidebook and check-in information, and you will be required to review and electronically sign a rental agreement before your stay. By booking, you agree to complete and sign this rental agreement.

The host reserves the right to cancel your reservation and issue a refund, less the nonrefundable payment-processing fee of 2.9% + $0.30, if the rental agreement is not signed within 24 hours of booking confirmation. Additional pre-arrival steps, such as guest identity verification, may also be required through the Guest App.

5. House rules

Each property has its own house rules, which are shown on the listing and within the Guest App and are incorporated into these Terms by reference. By booking, you agree to abide by the house rules for your property, including any quiet hours, occupancy limits, pet policies, and restrictions on parties or events. Violating the house rules may result in additional charges or termination of your stay without refund.

6. Cancellations and refunds

The cancellation policy applicable to your stay is the one displayed on the listing and quote at the time of booking. Refunds, when due, are issued to the original payment method and processed through Stripe. Except where a full refund is expressly provided (for example, under Section 2), any refund is calculated according to that cancellation policy and may be reduced by non-recoverable processing fees where stated in these Terms.

7. Occupancy and guest conduct

The number of guests and pets may not exceed the limits shown for your property and confirmed at booking. The property may not be used for commercial filming, parties, events, or any unlawful purpose. You agree to treat the property and neighbors with respect, to comply with all applicable laws and community rules, and to be responsible for the conduct of everyone in your party.

8. Damage, liability, and indemnification

You are responsible for leaving the property in the condition in which you found it, and for the cost of any damage, missing items, or excessive cleaning caused during your stay, which may be charged to your payment method or applied against a security deposit or damage waiver where applicable. To the fullest extent permitted by law, Soundview Partners is not liable for personal injury, illness, loss, or damage to personal property arising from your stay, except to the extent caused by our gross negligence or willful misconduct. You agree to indemnify and hold us harmless from claims arising out of your use of the property or your breach of these Terms.

9. Right to refuse or terminate a stay

We reserve the right to refuse a booking, or to terminate a stay without refund, if a guest violates these Terms, the house rules, or the rental agreement, exceeds the stated occupancy, engages in unlawful or dangerous conduct, or misrepresents the purpose of the booking.

10. Changes to these terms

We may update these Terms from time to time. The version in effect at the time of your booking governs your reservation. Material changes will be reflected by the “Last updated” date above.

11. Governing law

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws principles. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the state and federal courts located in Colorado.

12. Contact

Questions about these Terms or your reservation? Contact Soundview Partners at seb@sv.partners.